Terms & Conditions

1. Acceptance of terms

By using this website or applying for Fitness by Freddy coaching services, you agree to these Terms & Conditions. Coaching services themselves are additionally governed by a separate signed client service agreement once your package and details are confirmed — where the two conflict on a specific point, your individually signed agreement takes precedence.

2. Services described on this website

Package pricing shown on this website reflects the official Fitness by Freddy price guide current at the time of publishing, in South African Rand (ZAR), and includes VAT where Fitness by Freddy is required to register for and charge it. Prices may be reviewed and updated; existing signed agreements remain subject to their own written terms for their duration.

3. Electronic transactions

Where you enter into an agreement or make a payment through this website, you will have an opportunity to review your order details before confirming, in line with the Electronic Communications and Transactions Act 25 of 2002 (ECTA). A confirmation is sent once your application, order or payment is processed. Because coaching is a service that Fitness by Freddy typically begins delivering shortly after your package is confirmed and paid for, any statutory right to withdraw from an electronic transaction within 7 days under ECTA falls away once you have expressly agreed to services starting sooner, or once meaningful delivery of the service (e.g. programme design, a scheduled session, or emailed deliverables) has begun.

4. Payments

Monthly payments are paid in advance, before training starts. Where EFT or manual payment is used, proof of payment must be provided for admin tracking. No confirmed session or package activation occurs without payment or an agreed payment arrangement. Card payments are processed by Yoco and/or Paystack, both licensed South African payment service providers — Fitness by Freddy does not itself store your full card details.

5. Cancellation, notice & your Consumer Protection Act rights

Where you have entered a fixed-term package (e.g. a 3, 6 or 12-month term), section 14 of the Consumer Protection Act 68 of 2008 gives you the right to cancel that agreement at any time by giving 20 business days' written notice, without needing a reason. On a valid cancellation:

• Fitness by Freddy will not charge you for coaching beyond your notice period.
• Amounts already paid for sessions, programmes or coaching already delivered are earned and are not refunded.
• A reasonable cancellation charge may apply to cover administrative costs already incurred on your account, disclosed to you at the time of cancellation — this will never exceed what the Act allows.

Any additional cancellation and notice terms specific to your package are set out in your individual client service agreement, and operate alongside — not instead of — the statutory right above.

6. Annual increases

A standard annual increase may apply to long-term agreements unless otherwise agreed in writing. Fitness by Freddy will notify clients before any increase is applied, with reasonable notice before it takes effect.

7. Health & liability

Clients are required to disclose relevant health, injury and medication information before starting training. Fitness by Freddy's coaching does not replace medical, physiotherapy or other professional healthcare advice. Nothing in these terms excludes or limits liability for gross negligence, fraud, or any liability that cannot lawfully be excluded under South African law, including the Consumer Protection Act.

8. Minors

Fitness by Freddy trains clients under 18. Where a client is under 18, these terms apply jointly to the client and their parent/guardian, and parent/guardian consent is required before any agreement, contract or payment is activated for that client.

9. Governing law & disputes

These terms, and any agreement entered into through this website, are governed by the laws of the Republic of South Africa. Any dispute that cannot be resolved directly with Fitness by Freddy may be referred to the National Consumer Commission or, where eligible, a Consumer Court, without prejudice to your right to approach a court of competent jurisdiction.