Refund Policy
Last updated: September 2026
This policy is written with reference to South African law — the Protection of Personal Information Act (POPIA), the Consumer Protection Act, and the Electronic Communications and Transactions Act. It is Fitness by Freddy's current operative policy, not a substitute for independent legal advice on your specific circumstances.
1. General approach
Fitness by Freddy packages are sold on the basis described in the official price guide and your individual client service agreement. Sessions, programmes and coaching already delivered are earned and are not refunded. This policy works alongside — not instead of — your statutory cancellation right under the Consumer Protection Act, set out in section 5 of our Terms & Conditions.
2. Cancelling a fixed-term package
If you have a fixed-term package (e.g. 3, 6 or 12 months) and want to stop before the term ends, give Fitness by Freddy 20 business days' written notice by emailing admin@fitnessbyfreddy.com. You will not be charged for coaching beyond your notice period. A reasonable, disclosed administrative cancellation charge may apply, but the discount already given for choosing a longer term is not clawed back retroactively.
3. Limited campaign offers
Special or campaign packages, including the Transformation Package, are once-off offers with limited spaces. Where a campaign package is not a fixed-term recurring agreement, refund eligibility is assessed individually and confirmed in writing by Coach Freddy, with the same 3-business-day review target as below.
4. Once-off digital deliverables
Once-off packages that deliver a specific document (e.g. a training programme or meal plan PDF) are refundable in full before the deliverable has been generated and sent. Once the deliverable has been prepared and delivered to you, it is not refundable, consistent with section 3 of our Terms & Conditions on electronic transactions.
5. How to request a refund review
To raise a refund query, contact admin@fitnessbyfreddy.com with your name and package details. Requests are reviewed individually by Coach Freddy, normally within 3 business days.
6. Refund processing time
Where a refund is due, it is processed back to the original payment method within 5–7 business days of approval. Card refunds may take a further few days to reflect, depending on your bank.
Registered operator
WARPHX NUTRITION (PTY) LTD, Registration Number 2026/043324/07, operating the Fitness by Freddy coaching platform and brand.
Registered address: on file, provided directly to clients on request pending publication here.